Troubleshooting & FAQ
Get help with Ingage
By Zakk and 1 other2 authors14 articles
- Troubleshooting IngageHaving an issue downloading or launching the app? Screen frozen? Presentations not downloading? These steps are a good place to start.
- Why Does My Presentation Say "Outdated"?What it means when a presentation is flagged as outdated and how to fix it
- Ingage FAQFrequently asked questions
- Updating the Ingage AppTake advantage of all the best Ingage has to offer by keeping your app up-to-date.
- Assistance Logging In with Single Sign-OnSetups between companies may vary.
- Whitelist DomainsAllow these domains
- Firewall & Antivirus software exclusion recommendations for Ingage on DesktopAntivirus software occasionally quarantines files, anticipating perceived harm, resulting in unexpected issues when running some software.
- My Buttons Don't Work on Ingage for iPadYou've created buttons in our Desktop app, but when you test them on the iPad they don't work.
- Where is my presentation?Logged into Ingage with nothing to present? It might be one of the following issues.
- Why are there black bars on the sides of my presentation on iPad?iPad screen resolution and aspect ratios can vary
- How can I access presentations in Ingage?Ingage provides a structured and controlled system for accessing presentations. Whether you are looking to access individual presentations or team-specific slides, the process involves specific steps and permissions. This guide…
- In Analytics, What does Presentation Paused Indicate?When reviewing a Session in Ingage Analytics, you may come across an event labeled Presentation Paused. This article explains what that label means, how Ingage records the pause, and the…
- SupportThis article will instruct you on how to access and communicate with Ingage Support.
- Billing Administration FAQIngage is moving to a new billing system between October and November 2026. Your price, contract and access stay the same, and you get new tools to manage billing yourself.…