Ingage

Having an issue downloading or launching the app? Screen frozen? Presentations not downloading? These steps are a good place to start.

Troubleshooting Ingage

What it means when a presentation is flagged as outdated and how to fix it

Why Does My Presentation Say "Outdated"?

Ingage FAQ

Take advantage of all the best Ingage has to offer by keeping your app up-to-date.

Updating the Ingage App

Assistance Logging In with Single Sign-On

Whitelist Domains

Antivirus software occasionally quarantines files, anticipating perceived harm, resulting in unexpected issues when running some software.

Firewall & Antivirus software exclusion recommendations for Ingage on Desktop

You've created buttons in our Desktop app, but when you test them on the iPad they don't work.

My Buttons Don't Work on Ingage for iPad

Logged into Ingage with nothing to present? It might be one of the following issues.

Where is my presentation?

iPad screen resolution and aspect ratios can vary

Why are there black bars on the sides of my presentation on iPad?

Ingage provides a structured and controlled system for accessing presentations. Whether you are looking to access individual presentations or team-specific slides, the process involves specific steps and permissions. This guide…

How can I access presentations in Ingage?

When reviewing a Session in Ingage Analytics, you may come across an event labeled Presentation Paused. This article explains what that label means, how Ingage records the pause, and the…

In Analytics, What does Presentation Paused Indicate?

Zakk Rome

Jim Rutherford

Troubleshooting & FAQ

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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