Troubleshooting & FAQ
Get help with Ingage
Troubleshooting IngageHaving an issue downloading or launching the app? Screen frozen? Presentations not downloading? These steps are a good place to start.
Where is my presentation?Logged into Ingage with nothing to present? It might be one of the following issues.
Updating the Ingage AppTake advantage of all the best Ingage has to offer by keeping your app up-to-date.
Why are there black bars on the sides of my presentation on iPad?iPad screen resolution and aspect ratios can vary
Whitelist DomainsAllow these domains
Assistance Logging In with Single Sign-OnSetups between companies may vary.
Ingage FAQFrequently asked questions
Firewall & Antivirus software exclusion recommendations for Ingage on DesktopAntivirus software occasionally quarantines files, anticipating perceived harm, resulting in unexpected issues when running some software.