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Firewall & Antivirus software exclusion recommendations for Ingage on Desktop

Antivirus software occasionally quarantines files, anticipating perceived harm, resulting in unexpected issues when running some software.

Zakk Rome avatar
Written by Zakk Rome
Updated over a month ago

To pre-empt such issues with Ingage Presentations on the Desktop, the below folder paths can be added to your antivirus’ exceptions list.

Note: If you’re unsure about adding exceptions to your antivirus product, please contact your IT administrator or your antivirus software provider for assistance.

Windows

  • C:\Users\UserName\AppData\Roaming\Ingage\

  • C:\Users\UserName\AppData\Local\Programs\Ingage\

macOS

  • /Users/UserName/Library/Application\ Support/ingage/

  • /Users/UserName/Library/Saved\ Application\ State/com.scrollmotion.ingage.savedState

Web Exception List

If you’re using an antivirus program that contains web-based exceptions, the following domains can be added to your antivirus web exceptions list:

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