Getting Started
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      1. Ingage Knowledge Base
      2. Getting Started

      Downloading the Ingage App

      The Ingage App is available on Windows, Mac and iOS, and is the only way to create and present your interactive Ingage Content.

      Contents

      Ingage App Compatibility
      Finding System Information on Mac
      Finding System Information on Windows
      Downloading Ingage
      Downloading Ingage Desktop for Mac
      Downloading Ingage Desktop for Windows

      Ingage App Compatibility

      Please note: The Ingage app is not available for Chromebook or Android

      Platform Ingage App Supported
      Mac (Intel, macOS 12 Monterey) YES
      Mac (Intel, macOS 13 Ventura) YES
      Mac (Intel, macOS 14 Sonoma) YES
      Mac (Intel, macOS 15 Sequoia) YES
      Mac (Apple Silicon, macOS 12 Monterey) YES
      Mac (Apple Silicon, macOS 13 Ventura) YES
      Mac (Apple Silicon, macOS 14 Sonoma) YES
      Mac (Apple Silicon, macOS 15 Sequoia) YES
      Windows 10 x86 (Intel/AMD) YES
      Windows 11 x86 (Intel/AMD) YES
      Windows 10 ARM NO
      Windows 11 ARM NO
      iPad (iPadOS 15) YES
      iPad (iPadOS 16) YES
      iPad (iPadOS 17) YES
      iPad (iPadOS 18) YES
      Android Tablet NO
      Amazon Fire Tablet NO
      Chromebook/ChromeOS

      NO

      Finding System Information on Mac

      To find system information on a Mac computer:

      1. Click on the Apple Logo in the upper left corner of your screen
      2. In the drop down menu, select About this Mac
      3. Here you'll find the the macOS version (operating system) and Chip details (processor information)

      Finding System Information on Windows

      To find system information on a Windows device:

      1. Click Start
      2. Click Settings
      3. Click System
      4. Click About 
      5. Here you'll find the Edition (operating system) and Processor information

      Alternatively, in the Windows Search box, you can type in "info" and open System Information.

      Ingage is not supported on ARM processor powered devices. Examples of ARM processors that are common to Windows include: Microsoft SQ1, Microsoft SQ2, Microsoft SQ3, Snapdragon 7c.

       

      Downloading Ingage

      If you set up your account via your Ingage welcome email, you will be prompted to download the application at the end of your account creation process. If you did not receive the email,or need to download the application on a new device, use the following guide.

      To download the Ingage App:

      1. Visit https://www.ingage.io/download
      2. Select the application that suites the device you're on
        • Ingage for iPad
        • Ingage Desktop for Mac
        • Ingage Desktop for Windows
      3. Follow the instructions provided by the installer. If facing any issues on Desktop, continue below for download guides

      Downloading Ingage Desktop for Mac

      To download the Ingage App on your Mac:

      1. Visit ingage.io/download
      2. Click the macOS button. The installer file will be saved to your Downloads folder
      3. Locate the Presentations.zip file in your Downloads folder
      4. Double-click the Presentations.zip file to unzip and extract the installer
        Note: Your Mac may automatically unzip the file, skip to the next step
      5. The Ingage Desktop-x.y.z.dmg installer is displayed
        Note: x.y.z denotes the version number for the install
      6. Double-click on the Ingage Desktop-x.y.z.dmg file to open the app installer
      7. Click on the Ingage Desktop file and drag it into the Applications folder
        Note: Your Mac may prompt you to authenticate to complete the install
        ingage_desktop_installer
      8. Open the Applications folder
      9. Double-click on the Ingage Desktop app icon to open Ingage Presentations for Desktop

        ingage_desktop
      10. On first launch of Ingage Desktop, macOS will prompt you to verify the security of the download
        Note: Applications not downloaded from the Apple App Store are checked for safety when you try to open them.
      11. Click the Open button to continue opening Ingage Desktop
        ingage_install_confirm 

      Downloading Ingage Desktop for Windows

      To download the Ingage App on your Windows device:

      1. Visit ingage.io/download
      2. Click the Windows button
      3. Locate the Presentations.zip file in your Downloads folder
      4. Find the Presentations.zip file and extract the contents of the ZIP file (right-click, Extract) Note: Your Windows PC may automatically unzip the file, skip to the next step
      5. The Ingage Desktop Setup x.y.z.exe installer is displayed
        Note: x.y.z denotes the version number for the install
      6. Double-click on the Ingage Desktop Setup x.y.z.exe file to open the app installer
        The a Windows protected your PC prompt will be displayed
        Note: This dialog is presented as part of the Windows security system. The message indicates that Microsoft is not familiar with the application being run. This is intended to intervene if a site or application has been identified as malicious, but also in this case, when the application is unknown to Microsoft.
      7. Click the More Info link
      8. A Windows protected your PC prompt will be displayed
      9. Click the Run anyway button, the Ingage Setup application will begin the installation process

      Video Resources
      How to Install Ingage on Windows 10
      How to install Ingage on Windows 11

      Having problems? Try out these troubleshooting steps at the following link: Ingage Desktop for Windows Installation Troubleshooting