Free Up Licenses
Since each license counts towards the overall monthly cost of your Ingage Pro subscription, it may be necessary to remove users who no longer require access.
To delete a user from your account, a Billing Admin or Admin user must follow the steps below:
From the Teams Console, click Manage in left side bar
Click Users within the manage menu
Locate the User you'd like to delete
Click the arrow button to the right of the User
Click the red Remove button
Click the Remove User button
Adding a Billing Admin User
In order to effectively and properly manage your Ingage Pro account you may need to add additional Billing Admin users to the account.
Warning: Billing Admins have the ability to add users, which may impact the cost of your subscription. Please restrict this role to users who have the authority to do so.
There are two methods for adding additional Billing Admin users to the account, either by creating a new user or granting a current user the Billing Admin role. The steps for both methods are laid out below.
Method 1: Create New User
From the Teams Console, click Manage in left side bar
Click Users within the manage menu
Click Add Users button in the upper right corner of the page
Specify user details, including:
Their email address
Their Company Role should be set to Billing Admin
Click Add to List button to the left of the user Role
Click Add Users button in the lower right corner of the pop up
Method 2: Upgrade Existing User
From the Teams Console, click Manage in left side bar
Click Users within the manage menu
Locate the User you'd like to make changes to
Click the arrow button to the right of the User
Click the green Edit button
Make any desired changes
Click the Save Changes button
For further assistance in managing your Ingage Pro licenses, please reach out to Ingage Support.