Understand how your team uses Ingage via your Dashboard overview, Session breakdowns, User metrics, team Comparisons, and Content evaluations. Use this data to improve your content and your team's performance in the field.
Contents
Understanding the Dashboard
Studying Sessions
Monitoring Usage
Comparing Teammates
Evaluating Content
Downloading Reports
Saving Reports
Analytics are only visible to Admins and Analysts. To learn more about user roles and permissions, check out the following article: User Roles and Permissions
To view Analytics, head to the Teams Console by selecting Manage in the left sidebar of the Ingage App, or visit teams.ingage.io.
Understanding the Dashboard
The Dashboard aims to quickly answer three questions for the previous full week (Sunday - Saturday) without the need to filter, search, or sort. View the Dashboard by clicking Analytics in the left sidebar of the Teams Console.
How many sessions did we have last week?
A bar graph gives a snapshot of total sessions each day of the week. The green bars display last week's numbers. The grey bars to the left of each green bar represent the dataset from the two weeks before last, allowing you to quickly visualize the past three weeks of activity. Hovering your pointer over the bars reveals a tool tip with the total sessions on that day of the week for the past three weeks.
This data can be helpful when wondering:
Which day of the week do we have the most Ingage activity?
Was last week busier than the week before? How about the week before that?
Three widgets below the bar graph display the following details as trend lines over the past 6 weeks. Hovering your pointer over a dot on the trend line reveals a tool tip with the total for the week in reference.
Average Sessions per Day per User
About how many Sessions do each of my users have every day?
Average Session Duration
About how long does a user spend in Ingage during each Session?
Average Page Views per Session
About how many pages of Ingage content are viewed during each Session?
Which users were the most active last week?
A chart includes the 5 users with the most Sessions in the previous week, along with their weekly total number of Sessions, and the average duration of each of those Sessions. You are likely to see your top performers in this chart.
Where did my users spend the most time?
A chart includes the 5 presentations with the most views in the previous week, along with the average duration of each of those presentation views.
Studying Sessions
To access the Session Home report:
- Locate Analytics in the left sidebar of the Teams Console
- Click the small right facing arrow to the left of Analytics
- Click Sessions
How many sessions did the team have?
The Session Home report is the top level view for Sessions. A table displays 10 sessions per page, arranged by session start date/time, starting with the most recent session. Clicking Session Start sorts the list either from most recent to oldest (arrow facing down), or oldest to most recent (arrow facing up).
Sessions are grouped by day, and each row in the table displays the start time in your time zone, the user name, total session duration, the total number of pages across all presentations viewed during the session, and the session's analytics tag if applicable.
Above the table are filters:
Date
Select from This Week, Last Week, This Month, Last Month, or create a Custom Range...
Teams
View Session data for one or more Teams. Selected Teams will have a green check to the left of the Team name. Click Clear Filter to view data for all Teams.
Users
View Session data for one or more Users. Selected Users will have a green check to the left of the User name. Click Clear Filter to view data for all Users.
Tags
View Session data for one or more Tag. Selected Tags will have a green check to the left of the Tag name. Click Clear Filter to view data for all Tags.
Session Detail Report
Go on a virtual ride-along with your user via a detailed Session view by selecting a green arrow on the right side of the Session Home report chart.
A Session refers to all activity from when a presentation is launched to when the user returns to the Library, and includes content in other presentations accessed via Open Presentation from the first piece of content presented.
When training your team, be sure to remind them to close out of a presentation when finishing up in the home in order to capture accurate sessions.
The Session Detail report opens with three widgets listing the total duration of the Session in minutes and seconds, total page views, and total button clicks.
Below these widgets a chart of events has columns for each of the following details.
ContentThe hierarchy of the content is:
- Presentation
- Page
- Action
This is visually represented by the size of the Thumbnails and Icons within the Content Column.
The Content column will start with a large thumbnail and title of the presentation launched. When a page is viewed it will include a medium thumbnail and title of the page viewed. A small lightning bolt icon, corresponding Action icon, and Analytic Tag for the action will be listed if an Action was activated on the page.
The session may include multiple presentations if the first presentation launched features Open Presentation Actions.
Event
The Event column will read Launch Presentation when a presentation is launched from the Library or from an Open Presentation Action. When a page is viewed it will read Page View. When an Action is activated the Event column will indicate the type of action. Examples include: View Media Pop Up, View Image Carousel, Visit Weblink, Open Presentation.
Time
The Time column lists the time of day the event occurred in the timezone of the user viewing the analytics.
Duration
The Duration column lists the amount of time the event lasted in seconds.
Monitoring Usage
To access the User Home report:
- Locate Analytics in the left sidebar of the Teams Console
- Click the small right facing arrow to the left of Analytics
- Click Users
Which users were the most active?
The User Home report is the top level view for Users. Each row in the table displays the user name, the total number of Sessions, and the average Session duration. Clicking Sessions sorts the list either by most Sessions (arrow facing down), or least Sessions (arrow facing up).
Above the table are filters:
Date
Select from This Week, Last Week, This Month, Last Month, or create a Custom Range...
Teams
View Usage data for one or more Teams. Selected Teams will have a green check to the left of the Team name. Click Clear Filter to view data for all Teams.
Users
View Usage data for one or more Users. Selected Users will have a green check to the left of the User name. Click Clear Filter to view data for all Users.
User Detail Report
Select a green arrow on the right side of the User Home report to view a User Detail report for a specific user.
The User Detail report includes the same data as the Analytics Dashboard, but for a single user instead of all of your users.
- A bar graph gives a snapshot of total sessions each day of the week.
- Three widgets below the bar graph display the following details: Average Sessions per Day, Average Session Duration, and Average Page Views per Session.
- Below these widgets is a Session Report chart for the user.
The User Detail report can be filtered by Date in the upper right corner. Select from This Week, Last Week, This Month, Last Month, or create a Custom Range...
Comparing Teammates
To access Compare Users:
- Locate Analytics in the left sidebar of the Teams Console
- Click the small right facing arrow to the left of Analytics
- Click Compare
How do my users compare to each other?
Compare Users can help you use the behavior of your best reps to help coach those who are falling behind.
Compare Users remains blank until you begin to select filters.
Date
Select from This Week, Last Week, This Month, Last Month, or create a Custom Range...
Presentations
View data for one or more Presentations. Selected Presentations will have a green check to the left of the Presentation name.
Users
View data for two or more Users. Selected Users will have a green check to the left of the User name.
Once a timeframe, presentation(s), and two + users have been selected, a chart will display the presentation title, presentations views by user, and average duration by user, with the most prolific user listed first. Clicking Presentation Title sorts the list either in alphabetical order (arrow facing down), or reverse alphabetical order (arrow facing up).
Which Pages are viewed most often?
Select a green arrow to the right of the Compare chart to understand how the two + users utilize the selected piece of content.
The chart displayed in this view includes the page title, the number of page views by user, and the average duration spent on the page by user. Clicking Page Title sorts the list either in alphabetical order (arrow facing down), or reverse alphabetical order (arrow facing up).
This view can help you determine how your top rep may be using the same content differently than another.
Evaluating Content
To access the Content Home report:
- Locate Analytics in the left sidebar of the Teams Console
- Click the small right facing arrow to the left of Analytics
- Click Content
The Content Home report is the top level view for Presentations. Each row in the table displays the presentation name, the total number of views, and the average duration of each viewing of the presentation. Clicking Views sorts the list by either most wiews (arrow facing down), or least views (arrow facing up).
Above the table are filters:
Date
Select from This Week, Last Week, This Month, Last Month, or create a Custom Range...
Teams
View data for one or more Teams. Selected Teams will have a green check to the left of the Team name. Click Clear Filter to view data for all Teams.
Users
View data for one or more Users. Selected Users will have a green check to the left of the User name. Click Clear Filter to view data for all Users.
Tags
View data for one or more Tag. Selected Tags will have a green check to the left of the Tag name. Click Clear Filter to view data for all Tags.
Which pages are viewed the most?
Select a green arrow to the right of the Content Home report chart to view the Content Detail report for a presentation. Each row displays a thumbnail, page and section name, total number of views, and average duration per page view.
This data can help you answer questions like:
What is the most useful content in this presentation?
Where are my users skimming over important information?
Downloading Reports
Download a report as a PDF or CSV by clicking the three dot menu to the right of the filters within any of the Home or Detail reports, and selecting the preferred download type from the dropdown menu.
Saving Reports
To save a report:
- Click the three dot menu to the right of the filters within any of the Home or Detail reports, and selecting Save Report from the dropdown menu
- A pop up will appear prompting you to name the report for future reference, give your report a detailed name and click Create to save
To access Saved Reports:
- Locate Analytics in the left sidebar of the Teams Console
- Click the small right facing arrow to the left of Analytics
- Click Saved Reports