Overview
Ingage Content Hub is where you find templates and manufacturer presentations and add them to your library. It replaces Marketplace, so everything you used to find there now lives under Add to Library. Gated manufacturer content no longer uses access codes. You request access in one click, and the manufacturer approves or rejects your request.
Why Use Content Hub?
All your content in one place
You no longer leave your library to browse Marketplace. Templates, manufacturer presentations and new presentations are all under Add to Library. For example, you can preview a template and add it to your library without leaving the page.
No more access codes
To get gated manufacturer content, you click Request Access instead of entering a code. The manufacturer gets an email with your request right away. As soon as they approve it, the content is in your library.
Always know where your requests stand
My Content shows every manufacturer presentation you have, are waiting on, or were turned down for. If a manufacturer rejects or revokes your access, you can see why and follow up with them directly.
Step 1: Add a Template to Your Library
Go to your library and click Add to Library. You see three options: Manufacturer Presentations, Choose Template and New Presentation.
Click Choose Template.
Click a template to open it.
Click Preview to look through its pages before you add it.
Click Add to Library. The template now appears in your library.
Starting from scratch instead? Click Add to Library > New Presentation. Pick your presentation size, then start from a blank page or one of the page templates.
Step 2: Add Manufacturer Content
Manufacturers, partners and coaches all share their presentations in Content Hub. Some content is open to everyone. Other content needs the manufacturer's approval first.
Click Add to Library > Manufacturer Presentations.
Click a manufacturer to see their presentations.
Click a presentation and use the preview on the left to look through it.
Check the button on the presentation:
Add to Library means the content is open. Click it, and the presentation is added to your library right away. Refresh your library if you don't see it.
Request Access means the manufacturer must approve you first. Click it. A confirmation lets you know your request was sent.
Wait for the manufacturer to respond. Once they approve, the presentation appears in your library automatically.
When you request access, Ingage sends the manufacturer your company name and the email address of the person who made the request. This helps them identify your company and contact you if they need more information.
Step 3: Track Your Content in My Content
Click Add to Library > Manufacturer Presentations.
Click My Content at the bottom of the list.
Review the status of each manufacturer presentation:
Status | What it means | What you can do |
Approved | The presentation is in your library. | Remove it from your library if you no longer need it. |
Pending | Your request is waiting for the manufacturer. | Withdraw the request. |
Rejected | The manufacturer turned down your request. | Click See Why to read their reason. |
Revoked | The manufacturer removed access you had before. | Click See Why to read their reason. |
You also get an email when a request is rejected or your access is revoked, so you don't need to keep checking Ingage.
The Manufacturer Experience
When you request access, the manufacturer gets an email naming your company, with a link to review the request in Ingage. From there, the manufacturer can:
Approve the request. The presentation goes to your library right away.
Reject the request. They must give a reason, which you see in My Content.
Revoke access later, for example if your certification lapses. They must give a reason here too.
The manufacturer can also see the requester's email address and reach out to you directly.
Key Details
Marketplace is being retired. For a limited time, clicking Marketplace shows a short video and steps that point you to Content Hub.
Access codes are no longer used. All gated manufacturer content is requested through Request Access.
Manufacturers set their own response times. Ingage can't estimate how long an approval will take.
Only the manufacturer can approve access. Ingage can't approve requests on a manufacturer's behalf, because certification levels are confirmed by the manufacturer.
Check the presentation size before you add it. Most templates and manufacturer presentations are built for tablet. Existing presentations aren't converted to a different size automatically.
Need help? Contact your Customer Success Manager or Ingage Support.
FAQ
Where did Marketplace go? Everything that was in Marketplace is now in Content Hub. Click Add to Library, then Choose Template or Manufacturer Presentations.
Do I still need a code to get manufacturer content? No. Codes are no longer used. Click Request Access on the presentation instead.
Why do some presentations say Add to Library and others say Request Access? Add to Library means the content is open to everyone. Request Access means the manufacturer must approve you first.
How long will it take the manufacturer to respond? Each manufacturer sets their own timing, so there's no set time frame. If you've been waiting a while, contact the manufacturer directly.
What information does the manufacturer see when I request access? Your company name and the email address of the person who made the request.
My request was rejected. What should I do? Go to My Content and click See Why to read the manufacturer's reason. If you requested the wrong certification level, request the correct one. For anything else, reach out to the manufacturer.
I used to have a manufacturer's presentation and now it's gone. Why? The manufacturer may have revoked your access. Check My Content and click See Why. You'll also have received an email when access was revoked.
Can Ingage approve my request for me? No. Only the manufacturer can approve access, because they confirm your certification level.
Can I cancel a request or remove content I no longer need? Yes. In My Content, withdraw a pending request or remove an approved presentation from your library.
Are there mobile templates? A mobile-optimized appointment confirmation is available, and more mobile content is on the way. Existing tablet presentations aren't converted to mobile automatically.