Ingage supports training initiatives and coaching opportunities with detailed analytics at the Session level. Help your users keep reports clean by cueing a new session after a period of inactivity.
Contents
Enabling a Session Inactivity Timer
Overriding a Session Inactivity Timer
Enabling a Session Inactivity Timer
To enable a Session Inactivity Timer:
- As an Admin, select Manage in the left sidebar of the Ingage App, or login to teams.ingage.io
- In the left sidebar click Manage
- Select Company from the expanded menu
- Select Settings at the top of the page
- Check the box next to Enable Inactivity Reminder
- Set a Maximum Inactivity based on the expected length of an average sales conversation, maybe 30 - 60 min
- Optional add an Alert Message giving more details to your users when receiving this notification
Enabling a Session Inactivity Timer will present your users with a "Would you like to start a new session?" message after whatever time period you set. We suggest setting this for a period of time congruent with how your sales calls are scheduled.
Overriding a Session Inactivity Timer
Session Inactivity Timers are helpful for your field reps, as they assist in reminding your team to reset before beginning a new session. There is no personal benefit to overriding this timer.
You may want to override the Session Inactivity Timer on a device you're using in Kiosk Mode or while presenting on a showroom floor.
To override the Session Inactivity Timer on an Apple device:
- Download the shortcut from this Google Drive link: Ingage Kiosk Apple Shortcut
- Open the shortcut and make sure that the path to Ingage points to the correct location of your Ingage application (the shortcut is configured to look in the /Applications folder)
- If prompted by the Shortcuts app, enable a “Shell Commands” permission
- On install the app should already create a desktop shortcut for Ingage
- Copy the existing shortcut and rename to something like “Ingage Desktop - Kiosk Mode”
- Right click on the new shortcut and choose to edit properties
- In the shortcut properties, append the --kiosmode flag after the target file path and final quote mark
- So if the original target path is "C:\Users\user\AppData\Programs\Local\Ingage Desktop\Ingage Desktop.exe"
- Set it to : "C:\Users\user\AppData\Programs\Local\Ingage Desktop\Ingage Desktop.exe" --kioskmode