Troubleshooting

Asset Limits

Asset file size limits for Ingage Desktop

When adding content to your Presentation, there is a limit on the file size of the individual asset you may want to use.

Ingage Desktop File Size Limit

  • 2GB maximum (starting in Ingage Desktop v2.6.3)
    • Note: Prior versions of Ingage Desktop have a 1GB maximum limit per asset

Common Large Files

The most common "large" file we see in Presentations is video. When adding a video to your Presentation, you may notice a delay in the app as Ingage optimizes then uploads your video to cloud. Various factors determine this length of time, including file size, video type, and network upload speed.

Here's an additional article on converting and compressing your videos to use within Ingage.