# Ingage Knowledge Base

> Guides to Create, Share, and Measure with Ingage

## Getting Started

- [Setting Up Your Ingage User Account](https://kb.ingage.io/en/articles/11335121-setting-up-your-ingage-user-account.md): Whether you're the Admin of your team or a Viewer looking to close more deals, you'll get started by completing your user account.
- [Downloading the Ingage App](https://kb.ingage.io/en/articles/11335136-downloading-the-ingage-app.md): The Ingage App is available on Windows, Mac and iOS, and is the only way to create and present your interactive Ingage Content.
- [Navigating the Ingage App](https://kb.ingage.io/en/articles/11335157-navigating-the-ingage-app.md): The Ingage App is home to your Library of presentations, editing tools, and links out to the Teams console for account management.
- [Ingage Product Glossary](https://kb.ingage.io/en/articles/11426321-ingage-product-glossary.md): These are words you’ll commonly see when you use Ingage.
- [Signing Into Ingage with a Magic Link](https://kb.ingage.io/en/articles/16312011-signing-into-ingage-with-a-magic-link.md): Magic Code Sign-In is a password-less way to log into Ingage. Instead of a password, you verify your identity with a one-time 6-digit code sent to your email. It is now the default sign-in method a...

## Managing Your Account

- [Creating an Ingage API Key](https://kb.ingage.io/en/articles/12043235-creating-an-ingage-api-key.md): Create an API Key
- [Setting up your Hatch Speed to Lead Campaign](https://kb.ingage.io/en/articles/12043248-setting-up-your-hatch-speed-to-lead-campaign.md): Set up your Hatch Speed to Lead Campaign
- [Adding a Guest Admin](https://kb.ingage.io/en/articles/12044725-adding-a-guest-admin.md): Delegate adding and managing users for teams by assigning a Guest Admin to a specified team.
- [Navigating the Teams Console](https://kb.ingage.io/en/articles/11366463-navigating-the-teams-console.md): Visit the Teams Console to manage Presentation permissions, view Analytics, and manage your Users and Teams
- [Managing Users and Roles](https://kb.ingage.io/en/articles/11366491-managing-users-and-roles.md): Creating users and adding them to Teams grants access to your content. You can also assign different roles to tailor access accordingly.
- [User Roles and Permissions](https://kb.ingage.io/en/articles/11366527-user-roles-and-permissions.md): Control the level of access you give to your team
- [How do I manage users in Ingage?](https://kb.ingage.io/en/articles/13049793-how-do-i-manage-users-in-ingage.md)
- [Measuring Results with Ingage Analytics](https://kb.ingage.io/en/articles/11366583-measuring-results-with-ingage-analytics.md): Understand how your team uses Ingage via the Dashboard overview, Session breakdowns, User metrics, team Comparisons, and Content evaluations
- [Best Practices for Ingage Analytics](https://kb.ingage.io/en/articles/12630276-best-practices-for-ingage-analytics.md): Why am I not seeing user sessions in Analytics?
- [Setting Presentation Permissions](https://kb.ingage.io/en/articles/11366606-setting-presentation-permissions.md): As a Company Admin, you can add additional levels of control to your content
- [Setting a Session Inactivity Timer](https://kb.ingage.io/en/articles/11366613-setting-a-session-inactivity-timer.md): Help your users keep analytic reports clean by cueing a new session after a period of inactivity
- [Recovering a Deleted Presentation](https://kb.ingage.io/en/articles/11366599-recovering-a-deleted-presentation.md): Whoops! Didn't mean to delete that? Presentations are archived for 30 days

## Presenting and Sharing Content

- [Opening an Ingage Presentation from Leap](https://kb.ingage.io/en/articles/12043270-opening-an-ingage-presentation-from-leap.md): With Deep Links, you can open directly to an Ingage Presentation from the Leap app
- [How to Share Presentations with Your Customers](https://kb.ingage.io/en/articles/14624206-how-to-share-presentations-with-your-customers.md): Learn how to use the Share to Customer feature to send time-bound, trackable, personalized presentation links to your customers.
- [Presenting with a remote clicker](https://kb.ingage.io/en/articles/12044719-presenting-with-a-remote-clicker.md): Tips on using a remote presentation clicker with Ingage
- [How to get the Deep Link for your Presentation](https://kb.ingage.io/en/articles/12044770-how-to-get-the-deep-link-for-your-presentation.md)
- [Using a Call Back URL with Deep Links](https://kb.ingage.io/en/articles/12044749-using-a-call-back-url-with-deep-links.md): With Deep Links, you're able to open Ingage directly into a Presentation - but what if you want to go back to the app you were in?
- [LaunchPad: Streamline the Viewer Experience](https://kb.ingage.io/en/articles/12037794-launchpad-streamline-the-viewer-experience.md): LaunchPad gives viewers a single, designated entry point into Ingage. Reps will be presented with only the presentations you choose.
- [Navigating an Ingage Presentation](https://kb.ingage.io/en/articles/11366689-navigating-an-ingage-presentation.md): Use this article to begin presenting and to understand how to interact with the features that make Ingage stand apart
- [Using Annotations on iPad](https://kb.ingage.io/en/articles/11366700-using-annotations-on-ipad.md): Annotations allow you to mark up a page to save or share. This can be helpful for feedback to your designer, notes to a customer, and more!
- [Kiosk Mode for iPadOS](https://kb.ingage.io/en/articles/11366708-kiosk-mode-for-ipados.md): Turn on Guided Access at showrooms or events, providing your customers with self-directed interaction on an iPad with your Ingage content.
- [Kiosk Mode for Ingage Desktop](https://kb.ingage.io/en/articles/13791775-kiosk-mode-for-ingage-desktop.md): Kiosk Mode for Ingage Desktop locks your presentation into a full-screen, tamper-resistant display on any Mac or Windows computer—perfect for trade shows, showrooms, and home shows.
- [Sharing Content Via Web Link](https://kb.ingage.io/en/articles/11366721-sharing-content-via-web-link.md): Share with your customers asynchronously via text or email by generating a link that allows them to view your content in their web browser
- [Printing Ingage Content](https://kb.ingage.io/en/articles/11366770-printing-ingage-content.md): Though you'll want to stick to digital when presenting, you can print a PDF of your presentation, allowing you to make notes and brainstorm

## Creating and Editing Content

- [How to Size/Resize Your Images and Video](https://kb.ingage.io/en/articles/12044664-how-to-size-resize-your-images-and-video.md): Learn how to size & resize your images and videos.
- [How to Convert and Compress Video](https://kb.ingage.io/en/articles/12044654-how-to-convert-and-compress-video.md): Learn tips to convert and compress videos in your Ingage Presentation.
- [Adding Project Map It to your Ingage Presentation](https://kb.ingage.io/en/articles/12043133-adding-project-map-it-to-your-ingage-presentation.md)
- [Using Icons & the Noun Project Integration](https://kb.ingage.io/en/articles/14624332-using-icons-the-noun-project-integration.md): Learn how to add icons to your presentations using the built-in icon library or by searching over 5 million icons from the Noun Project.
- [Using Comments to Collaborate on Content](https://kb.ingage.io/en/articles/15605008-using-comments-to-collaborate-on-content.md): Commenting lets your team leave feedback, requests and file attachments directly on a presentation in Ingage — page by page — without leaving the platform. Comments are available to all Ingage Suit...
- [Creating & Editing Content](https://kb.ingage.io/en/articles/11395237-creating-editing-content.md): Customize a Sample Presentation or create unique content with Template Pages using the following guides.
- [Adding a Custom Font to Ingage](https://kb.ingage.io/en/articles/11390264-adding-a-custom-font-to-ingage.md): If you've licensed a custom font to use in your brand collateral, you can upload it to Ingage to use in Themes and Presentations.
- [Customizing Content Using Themes](https://kb.ingage.io/en/articles/11390282-customizing-content-using-themes.md): Create a unified look between your website, marketing materials, and the content you build in Ingage with an on brand Theme.
- [Using Content from Ingage Marketplace](https://kb.ingage.io/en/articles/11395222-using-content-from-ingage-marketplace.md): Marketplace is home to content created by design experts at Ingage. Most of the content is free to use, and full of licensed assets.
- [Action Guide](https://kb.ingage.io/en/articles/11427430-action-guide.md): Use Actions to create interactive moments in your Ingage content.
- [Component Guide](https://kb.ingage.io/en/articles/11464091-component-guide.md): Add something new to a page by clicking the + in the upper right corner. Learn how to customize each component in this guide!
- [Using an HTML Page](https://kb.ingage.io/en/articles/11395272-using-an-html-page.md): The HTML Page lets you present fully interactive web content as a full page in your presentation
- [How to Embed HTML Files](https://kb.ingage.io/en/articles/12270315-how-to-embed-html-files.md): Embedding an HTML component enables all of your users to view the HTML content.
- [Brainstorming with WriteIQ](https://kb.ingage.io/en/articles/11554316-brainstorming-with-writeiq.md): WriteIQ is our AI powered text assistant that can help you quickly and easily write anything with its advanced text generation capabilities
- [Adding Analytic Tags](https://kb.ingage.io/en/articles/11554374-adding-analytic-tags.md): Make it easy to see how your content is presented and viewed by adding clear analytic tags to Pages and Actions
- [Copy and Paste for Ingage](https://kb.ingage.io/en/articles/11554432-copy-and-paste-for-ingage.md): Use Copy and Paste in Ingage
- [Publishing Changes to Ingage Content](https://kb.ingage.io/en/articles/11554412-publishing-changes-to-ingage-content.md): Start a draft and save your work, without committing changes to the presentation the team is using in the field until you're ready
- [How can I access manufacturer accounts or tools in Ingage?](https://kb.ingage.io/en/articles/13049818-how-can-i-access-manufacturer-accounts-or-tools-in-ingage.md)
- [Using the Updated Compare Component](https://kb.ingage.io/en/articles/14050552-using-the-updated-compare-component.md): With the new Compare component, you can add text, logos, buttons, images, and additional elements directly inside the Compare. This allows your team to build more interactive content without needin...
- [The New Carousel Component](https://kb.ingage.io/en/articles/14742654-the-new-carousel-component.md): A complete guide to the redesigned Carousel component — where you can place it, what goes inside, transitions, autoplay, and how to upgrade from the legacy Carousel component.
- [The New Flipcard Component](https://kb.ingage.io/en/articles/16632800-the-new-flipcard-component.md): Flipcard is a page component with a front and back side. Clicking the card flips it from one side to the other, giving you a way to reveal content without the single-reveal limitation of a pop-up.
- [Choosing Aspect Ratios for your Presentations](https://kb.ingage.io/en/articles/13560093-choosing-aspect-ratios-for-your-presentations.md)
- [Designing for Mobile](https://kb.ingage.io/en/articles/11556928-designing-for-mobile.md): Weblinks can be opened on mobile devices. Here's what works best.
- [Ingage Presentations Keyboard Shortcuts for Desktop](https://kb.ingage.io/en/articles/11556940-ingage-presentations-keyboard-shortcuts-for-desktop.md): Present, edit, and navigate your Presentations on your desktop computer using keyboard shortcuts
- [Using Open Presentation as a Dealer of a Manufacturer](https://kb.ingage.io/en/articles/11556964-using-open-presentation-as-a-dealer-of-a-manufacturer.md): Seamlessly link to manufacturer content from your company content with the Open Presentation action
- [Using Open Presentation as a Manufacturer](https://kb.ingage.io/en/articles/11556989-using-open-presentation-as-a-manufacturer.md): Give dealers the ability to link from an Editable piece of content to your locked down product presentation
- [Asset File Type Guide](https://kb.ingage.io/en/articles/14047604-asset-file-type-guide.md): Ingage supports a variety of asset file types to help you build engaging presentations. Below is a list of compatible formats for images, videos, audio, and documents to ensure your content loads a...
- [File Size and Asset Resolution Guide](https://kb.ingage.io/en/articles/11557134-file-size-and-asset-resolution-guide.md): Make your content look its best and download easy by using just the right size assets and files
- [Extracting Assets from a Keynote Presentation](https://kb.ingage.io/en/articles/11558443-extracting-assets-from-a-keynote-presentation.md)
- [Using In-App Training](https://kb.ingage.io/en/articles/16628438-using-in-app-training.md): Admins and Creators can attach training content to individual pages of a presentation — text, images, video, audio, PDFs, or a recording made in-app on Desktop. Reps see it in a sidebar while prese...

## Premium Content Guides

- [Adding a QR Code with QR Kit](https://kb.ingage.io/en/articles/12326897-adding-a-qr-code-with-qr-kit.md): The QR Kit premium content component allows you to add a QR code directly into your presentation. This makes it easy for viewers to scan a code with their phone and instantly access a website, reso...
- [Adding Premium Content Without a Marketplace Template](https://kb.ingage.io/en/articles/12326918-adding-premium-content-without-a-marketplace-template.md): Premium content components let you extend your presentations with advanced functionality. These components are usually distributed via Marketplace templates \(for example, Price Kit\), but you can al...
- [Presenting Price with PriceKit](https://kb.ingage.io/en/articles/11334848-presenting-price-with-pricekit.md): Customize PriceKit to follow your sales process and feature the payment plans you offer.
- [Updates to PriceKit, January 2025](https://kb.ingage.io/en/articles/11334882-updates-to-pricekit-january-2025.md): Configuring your PriceKit may look a little different than you're used to. Use this guide to get up to speed on the latest and greatest.
- [Customizing Content with Company, Team, and User Profiles](https://kb.ingage.io/en/articles/11334887-customizing-content-with-company-team-and-user-profiles.md): Create unique experiences with attributes at the Company, Team, and User levels to personalize one presentation to suit many situations.

## Integrating with Ingage

- [Integrating With Siro](https://kb.ingage.io/en/articles/12043063-integrating-with-siro.md): Siro provides owners, managers, and field reps with unparalleled insights into what was covered, when, and how the customer reacted.
- [Accessing CompanyCam Assets in Ingage](https://kb.ingage.io/en/articles/12043092-accessing-companycam-assets-in-ingage.md): With this integration, you no longer need to switch between CompanyCam and Ingage to extract photos.
- [Renoworks Integration with Ingage](https://kb.ingage.io/en/articles/12150532-renoworks-integration-with-ingage.md)
- [Integrating with Rilla](https://kb.ingage.io/en/articles/13690189-integrating-with-rilla.md): Rilla’s speech analyzing software pairs with Ingage presentation analytics to give you an immersive understanding of how your team presents in the home.

## Troubleshooting & FAQ

- [Troubleshooting Ingage](https://kb.ingage.io/en/articles/12014185-troubleshooting-ingage.md): Having an issue downloading or launching the app? Screen frozen? Presentations not downloading? These steps are a good place to start.
- [Why Does My Presentation Say "Outdated"?](https://kb.ingage.io/en/articles/14499054-why-does-my-presentation-say-outdated.md): What it means when a presentation is flagged as outdated and how to fix it
- [Ingage FAQ](https://kb.ingage.io/en/articles/12044734-ingage-faq.md): Frequently asked questions
- [Updating the Ingage App](https://kb.ingage.io/en/articles/12044673-updating-the-ingage-app.md): Take advantage of all the best Ingage has to offer by keeping your app up-to-date.
- [Assistance Logging In with Single Sign-On](https://kb.ingage.io/en/articles/12044712-assistance-logging-in-with-single-sign-on.md): Setups between companies may vary.
- [Whitelist Domains](https://kb.ingage.io/en/articles/12044703-whitelist-domains.md): Allow these domains
- [Firewall & Antivirus software exclusion recommendations for Ingage on Desktop](https://kb.ingage.io/en/articles/12044788-firewall-antivirus-software-exclusion-recommendations-for-ingage-on-desktop.md): Antivirus software occasionally quarantines files, anticipating perceived harm, resulting in unexpected issues when running some software.
- [My Buttons Don't Work on Ingage for iPad](https://kb.ingage.io/en/articles/12952897-my-buttons-don-t-work-on-ingage-for-ipad.md): You've created buttons in our Desktop app, but when you test them on the iPad they don't work.
- [Where is my presentation?](https://kb.ingage.io/en/articles/12043193-where-is-my-presentation.md): Logged into Ingage with nothing to present? It might be one of the following issues.
- [Why are there black bars on the sides of my presentation on iPad?](https://kb.ingage.io/en/articles/12044698-why-are-there-black-bars-on-the-sides-of-my-presentation-on-ipad.md): iPad screen resolution and aspect ratios can vary
- [How can I access presentations in Ingage?](https://kb.ingage.io/en/articles/14019373-how-can-i-access-presentations-in-ingage.md): Ingage provides a structured and controlled system for accessing presentations. Whether you are looking to access individual presentations or team-specific slides, the process involves specific ste...
- [In Analytics, What does Presentation Paused Indicate?](https://kb.ingage.io/en/articles/15706890-in-analytics-what-does-presentation-paused-indicate.md): When reviewing a Session in Ingage Analytics, you may come across an event labeled Presentation Paused. This article explains what that label means, how Ingage records the pause, and the most commo...
- [Support](https://kb.ingage.io/en/articles/16974860-support.md): This article will instruct you on how to access and communicate with Ingage Support.

## Updates

- [Upgrading Legacy Pages, Buttons, and Actions](https://kb.ingage.io/en/articles/11554983-upgrading-legacy-pages-buttons-and-actions.md): Your pages only more powerful, learn to upgrade your content when we push major releases.
- [Product & Service Update Emails](https://kb.ingage.io/en/articles/11556911-product-service-update-emails.md): Learn about Product and Service Update emails
- [How to Be "Forgotten" \(Your Right to Erasure\)](https://kb.ingage.io/en/articles/11556918-how-to-be-forgotten-your-right-to-erasure.md): Learn about European Union's General Data Protection Regulation \(or GDPR\)

## Limited Features

- [Customizing Presentations](https://kb.ingage.io/en/articles/11198993-customizing-presentations.md): Tailor manufacturer provided content to your sales process and product offerings with light customization tools.
- [Presenting from Teams](https://kb.ingage.io/en/articles/11334710-presenting-from-teams.md): To broaden usability across devices, we've added the ability to present from a web browser, now testing capability for presenting offline.
- [Managing Users and Roles with Self Service License Management](https://kb.ingage.io/en/articles/11366554-managing-users-and-roles-with-self-service-license-management.md): Creating users and adding them to Teams grants access to your content. You can also assign different roles to tailor access accordingly.

## Ingage Pro

- [How can I cancel my Ingage Pro subscription?](https://kb.ingage.io/en/articles/13923656-how-can-i-cancel-my-ingage-pro-subscription.md): While we never like to see customers leave, this article will walk you through the process of cancelling an Ingage Pro subscription.
- [What's Included in Ingage Pro?](https://kb.ingage.io/en/articles/14019296-what-s-included-in-ingage-pro.md): A complete overview of the features and capabilities available with an Ingage Pro subscription.
- [How do I add more users to my Ingage Pro account?](https://kb.ingage.io/en/articles/14019266-how-do-i-add-more-users-to-my-ingage-pro-account.md): For Ingage Pro subscribers, this article will guide you through adding users to your account.
- [How do I manage licenses on my Ingage Pro account?](https://kb.ingage.io/en/articles/14019282-how-do-i-manage-licenses-on-my-ingage-pro-account.md): For Ingage Pro subscribers, this article will guide you on how to best manage your user licenses.

## GAF Present

- [GAF Present™ FAQ](https://kb.ingage.io/en/articles/11433741-gaf-present-faq.md): This document seeks to answer any question you may have, from getting started to measuring results with analytics.

## Tips & Tricks

- [Adding an Open Presentation Button](https://kb.ingage.io/en/articles/14624859-adding-an-open-presentation-button.md): Link to another presentation within your team by adding an Open Presentation button to any page
- [Adding Multiple Pages at Once](https://kb.ingage.io/en/articles/14624965-adding-multiple-pages-at-once.md): Save time by selecting and adding multiple page templates to your presentation in a single step
- [Creating 90° Rotated Text](https://kb.ingage.io/en/articles/14625194-creating-90-rotated-text.md): Use the degree rotation field in the Style Panel to create vertical text for chart labels, sidebar headers, and other design elements
- [Creating a Custom Pop-Up Tile Effect](https://kb.ingage.io/en/articles/14625111-creating-a-custom-pop-up-tile-effect.md): Create a polished design effect where tapping a tile replaces it with a perfectly aligned popup, using Manual positioning and matched dimensions
- [Cropping an Image](https://kb.ingage.io/en/articles/14625284-cropping-an-image.md): Adjust which part of an image is visible in your presentation by zooming in and repositioning with the Crop tool
- [Custom Pop-up Size and Location Adjustments](https://kb.ingage.io/en/articles/14624928-custom-pop-up-size-and-location-adjustments.md): Learn how to use Manual positioning to control the exact size, placement, and corner radius of a popup in Ingage
- [Discarding Changes to a Presentation](https://kb.ingage.io/en/articles/14624981-discarding-changes-to-a-presentation.md): Undo all of your unpublished edits and revert a presentation to its previous state
- [Duplicating Actions Between Components](https://kb.ingage.io/en/articles/14625217-duplicating-actions-between-components.md): Save time by copying an action from one component and pasting it onto another — within the same presentation or across different presentations
- [Exporting and Saving Analytics Reports](https://kb.ingage.io/en/articles/14625078-exporting-and-saving-analytics-reports.md): Export your Ingage Analytics reports as PDF or CSV files, save reports for quick access, and use the data to drive team coaching and sales meetings
- [Hiding and Unhiding Pages and Sections](https://kb.ingage.io/en/articles/14625091-hiding-and-unhiding-pages-and-sections.md): Keep unfinished or irrelevant content out of your live presentation without deleting it by hiding pages and sections
- [iPad Features for Conferences and Remote Presentations](https://kb.ingage.io/en/articles/14625271-ipad-features-for-conferences-and-remote-presentations.md): Use Show Gestures for remote presentations over Zoom and Kiosk Mode with Guided Access for unattended conference displays on iPad
- [Linking External Websites to Your Presentation](https://kb.ingage.io/en/articles/14625178-linking-external-websites-to-your-presentation.md): Connect your Ingage presentation to external websites like LinkedIn, company pages, reviews, and quoting tools using the Web action
- [Maximizing the Share Feature with Analytics Tags](https://kb.ingage.io/en/articles/14625060-maximizing-the-share-feature-with-analytics-tags.md): Track exactly who views your shared presentations and how they engage with your content by using Analytic Tags on your web links
- [Using Image Search to Find Photos for Your Presentation](https://kb.ingage.io/en/articles/14625006-using-image-search-to-find-photos-for-your-presentation.md): Find and add images to your presentation pages using the built-in Image Search library — no need to leave Ingage
- [Using Presentations as Templates in Ingage](https://kb.ingage.io/en/articles/14625334-using-presentations-as-templates-in-ingage.md): Make a presentation's pages and sections available as reusable templates for your team by adding it to your Company Templates
- [Using Select Layer to Access Overlapping Components](https://kb.ingage.io/en/articles/14625026-using-select-layer-to-access-overlapping-components.md): Right-click and use Select Layer to choose a specific component when multiple elements are stacked on top of each other