GAF Present™ blends advanced technology and dynamic content with a user-friendly interface, making it easier than ever to showcase your company’s commitment to excellent results with a world class product.
How do I get a GAF Present™ account?
To sign up for GAF Present™:
Open your web browser and visit: https://present.gaf.com/signup/gaf
Enter the email address associated with your GAF Contractor account
Add your First and Last name and select your company from the drop down menu
Create a password for your account
Passwords must include:
Must be at least 8 characters
Must include at least 1 capital letter, 1 lowercase letter and 1 number
Click Sign Up and begin exploring content
If you’d like to learn more before getting started, visit https://www.gaf.com/en-us/for-pros/contractors/present where you can schedule a demo!
Quick Tour
Admin tour: https://youtu.be/H2U91IqM12I
Viewer tour: https://youtu.be/efxCPI4NpV8
Getting Started Guide
In the lower left corner of GAF Present™ is a Getting Started Guide tailored to the audience accessing the platform. Here you'll see videos and detailed steps to follow to get started navigating your content, customizing your presentation, and adding users. All the information you might find here, but right where you need it!
Presentations
With Presentations selected, all users will see all the content they have access to present
Change your Library view from Thumbnails to List using the button with the four squares for Thumbnail view, and the button with bullets and lines for List view
Search for content in the Search bar
Analytics
Only account Admins will see Analytics, see additional details in the following guide: [LINK NEEDED TO ⚓︎ What information is available in Analytics?]
Understand how your team uses GAF Present™ via your Dashboard overview, Session breakdowns, User metrics, team Comparisons, and Content evaluations. Use this data to improve your content and your team's performance in the field
Manage
Only account Admins will see Manage
How do I present my content?
Presenting a Presentation: https://youtu.be/hscxyVzi0RE
Presenting on GAF Present™
To present on GAF Present™:
There are a few ways to begin presenting
Click or tap the three dots in the lower right corner of the presentation, select Present from the menu
On Desktop: Double click on the presentation
On iPad: Tap once on the presentation
When you've completed your presentation, click the X in the lower left corner to end the session
Practicing Good Analytics Hygiene
GAF Present™ supports training initiatives and coaching opportunities with detailed analytics at the Session level.
A Session refers to all activity from when a presentation is launched to when the user returns to the Library, and includes content in other presentations accessed via Open Presentation from the first piece of content presented.
To ensure that your activity is correctly represented to your team via Analytics, please follow the below best practices:
Connect your presentation device to the internet and open GAF Present™ at least once a day, allowing the day's analytics to sync
If you do not connect your device to the internet for more than 5 days, analytics will be lost for those events/sessions greater than 5 days old
At the end of an appointment, tap the < or x button in the bottom left hand corner of the screen to return to the library: This closes the session so that the Session Report accurately details what happened during that appointment
Navigating a Presentation
To navigate a presentation on Desktop:
In the bottom right corner of the presentation are left and right facing arrows, click the right facing arrow to progress forward in the presentation and the left facing arrow to progress backward in the presentation OR use the arrows on your keyboard
Click a Section Title at the bottom of the screen to go to the first page of that Section
Click the Grid in the lower right corner to see All Pages in the presentation
Click a page thumbnail to present this page
Click Cancel to exit the All Pages view
Click the Fullscreen icon next to the Grid in the lower right corner to take the presentation fullscreen
Click the X in the lower left corner to return to your Library
To navigate a presentation on iPad:
Swipe to the left to progress forward in the presentation, swipe to the right to move backward in the presentation
Tap a Section Title at the bottom of the screen to go to the first page of that Section
Tap the Grid in the lower right corner to see All Pages in the presentation
Use the slider in the upper right corner to adjust your view:
Sliding to the right makes each thumbnail smaller so that you can preview more pages at once
Sliding to the left makes each thumbnail larger so you've got a better idea of what page you're looking at
Tap a page thumbnail to present this page
Tap Cancel to exit the All Pages view
If enabled by your Admin there will be a Share icon in the lower right corner, tap this icon to share a link to this presentation via text or email
Tap the Back button in the lower left corner to return to your Library
Identifying Interactive Components
Using interactive elements can help control the flow and presentation of information during your sales conversations. Be on the lookout for the following elements to ensure that you've presented all of the content in your presentation.
Buttons
Buttons might be rectangular, pill shaped, or something in between with a word or two to let you know what might happen when you click or tap.
Points of Interest
Points of Interest are small icons, occasionally on a circular field, often using a default icon or an icon that indicates what might happen when you click or tap.
Pulse Animations
Some clickable/tappable elements will be indicated by a pulse animation on top of a text box, photo, logo, or blank field. A pulse animation looks like a drop of water on the surface of a puddle.
How do I add personal details to my content?
Your GAF Present™ contractor presentation includes a Meet Your Rep page where each of your reps can add their name, headshot, and a small bio. Have your reps follow the below guide to personalize their presentations.
To update your User bio:
In the upper right corner, click on your name
Click My Profile in the expanded menu
Add a User Bio and User Photo
Click Save
⚓︎ How do I customize my Contractor Presentation?
Customize Presentation: https://youtu.be/8HBz5_e6TbA
Making Inline Updates to Assets, Copy, and Links
Your Contractor presentation has options to replace key copy, images, and web links to make the presentation your own. Admins can easily make these changes in line with the presentation, and publish changes to your users immediately.
To enter Customize mode:
Click on the presentation you'd like to customize
In the upper right corner, click Customize
Look out for dialogue boxes on customizable assets like Edit Text, Choose Image, Choose Website, and Edit Pop Up
Tailoring Content by Hiding Pages
Hiding pages allows you to remove pages from your Contractor Presentation that may not be relevant to your sales process or remove pages from a product presentation that include products your team doesn't offer, keeping conversations focused.
To Hide/Show pages in your presentation:
Pages can be hidden or shown by Admins while in Customize mode on a presentation
To hide a page in your presentation, click Hide Page in the upper left corner of the page
Once a page is hidden, it will be visible in Customize mode but will be gently greyed out, the page will not be visible when in Present mode
To show a hidden page, click Show Page in the upper left corner of the page
Continue with any customizations
Click Cancel to revert any changes
Click Save to save your changes
Format Designs with Unique Layouts
Your presentations have a few pages with multiple layout options to put your own spin on the presentation of your content.
To format page designs with Layout Picker:
Layouts can be chosen by Admins while in Customize mode on a presentation, and pages with multiple layout options will be indicated by a Choose Layout button in the upper left corner
Click Choose Layout
Use left and right arrows to view the different layout options and click on a page thumbnail to select and preview the layout
With your preferred layout selected, click Done in the lower right corner
Continue with any customizations
Click Cancel to revert any changes
Click Save to save your changes
⚓︎ Customizing Content with Company and User Profiles
How Profile Information is Used
Adding key photos, logos, URLs, and other pieces of text to your profiles allows one presentation to have different details and pieces of media depending on who is presenting.
Company details like your logo will be present when a presentation is viewed by anyone at your company
User details like a headshot or personal bio will apply based on which user launches the presentation
Updating Your Company Profile
Admin Only
To update your Company Profile:
In the left sidebar, click Manage and select Company from the expanded menu
Click the Profile tab on the left
Make changes
Click Save Changes
Updating User Profiles
To update a User Profile on behalf of your rep:
In the left sidebar, click Manage and select Users from the expanded menu
Select the User you'd like to edit
Click Profile in the top right
Make changes
Click Save Changes
Updating Your Own User Profile
To update your own User Profile:
Click on your name in the upper right corner and select My Profile from the dropdown menu
Make changes
Click Save Changes
⚓︎ How do I tailor my product presentation to the products I offer?
Choose your products: https://youtu.be/n28hHLqtRyw
To update your product line offerings:
Click on your GAF Residential Roofing Products presentation
In the upper right corner, click Customize
In the Navigation Bar at the bottom, click GAF ROOFING SHINGLES
In the upper left corner click Choose Layout
From here, select the layout that accurately reflects your offerings
There are pages with just Timberline® Shingles, Designer Shingles, or 3-tab Shingles
There are pages with each possible combination of just two of these offerings
Or, if you use all three, leave the page with all three up
Click Save in the upper right corner to save changes
To update your product details:
Click on the product presentation you'd like to update
In the upper right corner, click Customize
As you review the presentation use the Show/Hide page feature in the upper left corner to hide any pages that are irrelevant to your team
Click Save in the upper right corner to save changes
⚓︎ How do I add the rest of my team to GAF Present™?
Add users: https://youtu.be/OqpvAB7EucA
Creating Users
To create a new user:
From the click Manage in left side bar
Click Users within the manage menu
Click Add Users button in the upper right corner of the page
Specify user details
Click Add to List
Repeat steps 3 - 5 for additional users
Click Add Users button in the lower right corner of the pop up
Once you’ve finished these steps, we will send an email prompting the new user to activate their account by completing the user information form. Here they will fill in their full name and create a password. After the user sets up their password, their status will officially change from Pending to Active, and the Name fields will be populated.
Adding Users in Bulk
To add users in bulk:
Create a .CSV file with first name, last name, and email address: CSV Template
Click Manage in the left side bar
Click the > arrow next to Manage to expand the menu
Click Users
In the upper right corner click Import CSV
Click on Choose File to select the CSV file from your computer and select what role you'd like to give these users
Click Import to begin the process
Deleting Users
To delete a User:
Click Manage in left side bar
Click Users within the manage menu
Locate the User you'd like to delete
Click the arrow button to the right of the User
Click the red Remove button
Click the Remove User button
How do I reset my password?
Users can reset their password by clicking the Forgot Password link on the sign in page.
To reset your password you must be logged out of your account and use the Forgot Password link.
To reset password:
Open the App or visit present.gaf.com
Click Forgot Password? link below the empty Email and Password fields
Enter the email associated with your Ingage account
Click the Send button below
Check your email for a message
Note the temporary password in your email
Type the temporary password in the Temporary Password field
Type your new password in the New Password field and click Continue
Success! Click the Continue button to finish logging in
If you don't know the email address associated with your account please reach out to your Admin. If that's you, please reach out to support-gaf@ingage.io for assistance.
Password Requirements
New passwords must meet the following criteria:
Must be at least 8 characters
Must include at least 1 capital letter, 1 lowercase letter and 1 number
⚓︎ What information is available in Analytics?
Understanding the Dashboard
The Dashboard aims to quickly answer three questions for the previous full week (Sunday - Saturday) without the need to filter, search, or sort. View the Dashboard by clicking Analytics in the left sidebar.
How many sessions did we have last week?
A bar graph gives a snapshot of total sessions each day of the week. The red bars display last week's numbers. The grey bars to the left of each red bar represent the dataset from the two weeks before last, allowing you to quickly visualize the past three weeks of activity. Hovering your pointer over the bars reveals a tool tip with the total sessions on that day of the week for the past three weeks.
This data can be helpful when wondering:
Which day of the week do we have the most Ingage activity?
Was last week busier than the week before? How about the week before that?
Three widgets below the bar graph display the following details as trend lines over the past 6 weeks. Hovering your pointer over a dot on the trend line reveals a tool tip with the total for the week in reference.
Average Sessions per Day per User
About how many Sessions do each of my users have every day?
Average Session Duration
About how long does a user spend in Ingage during each Session?
Average Page Views per Session
About how many pages of Ingage content are viewed during each Session?
Which users were the most active last week?
A chart includes the 5 users with the most Sessions in the previous week, along with their weekly total number of Sessions, and the average duration of each of those Sessions. You are likely to see your top performers in this chart.
Where did my users spend the most time?
A chart includes the 5 presentations with the most views in the previous week, along with the average duration of each of those presentation views.
Studying Sessions
To access the Session Home report:
Locate Analytics in the left sidebar
Click the small right facing arrow to the left of Analytics
Click Sessions
How many sessions did the team have?
The Session Home report is the top level view for Sessions. A table displays 10 sessions per page, arranged by session start date/time, starting with the most recent session. Clicking Session Start sorts the list either from most recent to oldest (arrow facing down), or oldest to most recent (arrow facing up).
Sessions are grouped by day, and each row in the table displays the start time in your time zone, the user name, total session duration, the total number of pages across all presentations viewed during the session.
Above the table are filters:
Date
Select from This Week, Last Week, This Month, Last Month, or create a Custom Range...
Teams
View Session data for one or more Teams. Selected Teams will have a green check to the left of the Team name. Click Clear Filter to view data for all Teams.
Users
View Session data for one or more Users. Selected Users will have a green check to the left of the User name. Click Clear Filter to view data for all Users.
Tags
View Session data for one or more Tag. Selected Tags will have a green check to the left of the Tag name. Click Clear Filter to view data for all Tags.
Session Detail Report
Go on a virtual ride-along with your user via a detailed Session view by selecting a green arrow on the right side of the Session Home report chart.
A Session refers to all activity from when a presentation is launched to when the user returns to the Library, and includes content in other presentations accessed via Open Presentation from the first piece of content presented.
When training your team, be sure to remind them to close out of a presentation when finishing up in the home in order to capture accurate sessions.
The Session Detail report opens with three widgets listing the total duration of the Session in minutes and seconds, total page views, and total button clicks.
Below these widgets a chart of events has columns for each of the following details.
Content
The hierarchy of the content is:
Presentation
Page
Action
This is visually represented by the size of the Thumbnails and Icons within the Content Column.
The Content column will start with a large thumbnail and title of the presentation launched. When a page is viewed it will include a medium thumbnail and title of the page viewed. A small lightning bolt icon, corresponding Action icon, and Analytic Tag for the action will be listed if an Action was activated on the page.
The session may include multiple presentations if the first presentation launched features Open Presentation Actions.
Event
The Event column will read Launch Presentation when a presentation is launched from the Library or from an Open Presentation Action. When a page is viewed it will read Page View. When an Action is activated the Event column will indicate the type of action. Examples include: View Media Pop Up, View Image Carousel, Visit Weblink, Open Presentation.
Time
The Time column lists the time of day the event occurred in the timezone of the user viewing the analytics.
Duration
The Duration column lists the amount of time the event lasted in seconds.
Monitoring Usage
To access the User Home report:
Locate Analytics in the left sidebar of the Teams Console
Click the small right facing arrow to the left of Analytics
Click Users
Which users were the most active?
The User Home report is the top level view for Users. Each row in the table displays the user name, the total number of Sessions, and the average Session duration.
Clicking Sessions sorts the list either by most Sessions (arrow facing down), or least Sessions (arrow facing up).
Above the table are filters:
Date
Select from This Week, Last Week, This Month, Last Month, or create a Custom Range...
Teams
View Usage data for one or more Teams. Selected Teams will have a green check to the left of the Team name. Click Clear Filter to view data for all Teams.
Users
View Usage data for one or more Users. Selected Users will have a green check to the left of the User name. Click Clear Filter to view data for all Users.
User Detail Report
Select a green arrow on the right side of the User Home report to view a User Detail report for a specific user.
The User Detail report includes the same data as the Analytics Dashboard, but for a single user instead of all of your users.
A bar graph gives a snapshot of total sessions each day of the week.
Three widgets below the bar graph display the following details: Average Sessions per Day, Average Session Duration, and Average Page Views per Session.
Below these widgets is a Session Report chart for the user.
The User Detail report can be filtered by Date in the upper right corner. Select from This Week, Last Week, This Month, Last Month, or create a Custom Range...
Comparing Teammates
To access Compare Users:
Locate Analytics in the left sidebar
Click the small right facing arrow to the left of Analytics
Click Compare
How do my users compare to each other?
Compare Users can help you use the behavior of your best reps to help coach those who are falling behind.
Compare Users remains blank until you begin to select filters.
Date
Select from This Week, Last Week, This Month, Last Month, or create a Custom Range...
Presentations
View data for one or more Presentations. Selected Presentations will have a green check to the left of the Presentation name.
Users
View data for two or more Users. Selected Users will have a green check to the left of the User name.
Once a timeframe, presentation(s), and two + users have been selected, a chart will display the presentation title, presentations views by user, and average duration by user, with the most prolific user listed first. Clicking Presentation Title sorts the list either in alphabetical order (arrow facing down), or reverse alphabetical order (arrow facing up).
Which Pages are viewed most often?
Select a red arrow to the right of the Compare chart to understand how the two + users utilize the selected piece of content.
The chart displayed in this view includes the page title, the number of page views by user, and the average duration spent on the page by user. Clicking Page Title sorts the list either in alphabetical order (arrow facing down), or reverse alphabetical order (arrow facing up).
This view can help you determine how your top rep may be using the same content differently than another.
Evaluating Content
To access the Content Home report:
Locate Analytics in the left sidebar
Click the small right facing arrow to the left of Analytics
Click Content
The Content Home report is the top level view for Presentations. Each row in the table displays the presentation name, the total number of views, and the average duration of each viewing of the presentation. Clicking Views sorts the list by either most views (arrow facing down), or least views (arrow facing up).
Above the table are filters:
Date
Select from This Week, Last Week, This Month, Last Month, or create a Custom Range...
Teams
View data for one or more Teams. Selected Teams will have a green check to the left of the Team name. Click Clear Filter to view data for all Teams.
Users
View data for one or more Users. Selected Users will have a green check to the left of the User name. Click Clear Filter to view data for all Users.
Tags
View data for one or more Tag. Selected Tags will have a green check to the left of the Tag name. Click Clear Filter to view data for all Tags.
Which pages are viewed the most?
Select a red arrow to the right of the Content Home report chart to view the Content Detail report for a presentation. Each row displays a thumbnail, page and section name, total number of views, and average duration per page view.
This data can help you answer questions like:
What is the most useful content in this presentation?
Where are my users skimming over important information?
Downloading Reports
Download a report as a PDF or CSV by clicking the three dot menu to the right of the filters within any of the Home or Detail reports, and selecting the preferred download type from the dropdown menu.
Saving Reports
To save a report:
Click the three dot menu to the right of the filters within any of the Home or Detail reports, and selecting Save Report from the dropdown menu
A pop up will appear prompting you to name the report for future reference, give your report a detailed name and click Create to save
To access Saved Reports:
Locate Analytics in the left sidebar of the Teams Console
Click the small right facing arrow to the left of Analytics
Click Saved Reports